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High Performance Government
Today I attended the Deputy Ministers’ Panel discussion at Canada’s Government Technology Event (GTEC) on high performance government. Here are my unedited notes for those who didn’t make it....
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Bureaucratically Incorrect
I’ve just finished reading Bob Chartier‘s Bureaucratically Incorrect: Letters to a Young Public Servant. It’s too good not to immediately pass along to a friend of mine who has recently started in the...
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What’s wrong with Brand Canada?
It’s cliché, shallow and fragmented, according to Paul Lavoie, CEO of Taxi. In his speech on Nation Branding in Ottawa last year he said “We need a [political] vision for Canada that clearly...
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Cut the fat: make sites findable by reducing ROT
77% of site visitors fail to accomplish what they came to do online becuase they can’t find the relevant information, that’s according to Jakob Nielsen, who has done more research than any of us on all...
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CLF evolves with the Web Experience Toolkit
As much as I appreciate how much positive press the User Experience Working Group (UXWG) is getting – here and here and even here…There’s a story that hasn’t yet been told about Common Look and Feel...
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From Results-Oriented to Results-Only: the move to ROWE
Since my last post on Happiness at Work I’ve been researching happiness, motivation and work. In my search for the ideal workplace, what it looks like, and how that compares to my own experience and...
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Plain language is a civil right
…is the motto for the Center for Plain Language. In October 2010, Obama announced the Plain Language Act in the US, confirming that clear communication is indeed a civil right. For service providers,...
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Operationalizing Innovation through our Intrapreneurs
A while back, Cornelius asked Should Intrapreneurship be Recognized within the Government? I believe it should. Anyone following the #goc or #w2p hashtags on Twitter will see a proliferation of...
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Taking the discovery-driven approach
Once in a while an article comes your way that gives you the language needed to articulate what’s going on in your own life. This quote from Requirements-Driven Development Must Die (via @zwinglix)...
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The Future of Work: New Media Literacy
Employees of all sectors are increasingly expected to be proficient in creating content in multimedia formats such as video, blog, microblog, podcasting, instant messaging while excelling in...
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